Why get trained as a Help Desk Technician?
A Help Desk Support Technician role is an entry-level role in the IT industry. Help Desk Support Technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. As a Help Desk Support Technician, you will provide technical support and troubleshooting services to end-users who need assistance with computer hardware and software. You’ll learn how to access end-users’ computers remotely to provide assistance, which means you will need to have an in depth understanding of the computer’s hardware and software. Many IT professionals begin their careers in this role.
Help Desk Support Technician Overview
This course will prepare participants with the technical skills needed to work in an entry level role as a Help Desk Support Technician. This course will also prepare participants for the CompTIA A+ and Network+ industry certification. The CompTIA A+ certification is the starting point for a career in IT and the Network+ certification, validates the knowledge and skills needed to troubleshoot, confidently design, configure and manage wired and wireless devices.
